
Delivery
How the Plyvel app, your credits and your renders reach you, and what to do if credits do not appear.
Delivery
Plyvel is a web application. Nothing is shipped.
- Access: you get the app as soon as you sign in with your email at the address in your invitation (Plyvel is in a private beta), or in Plyvel's app from the App Store or Google Play once it is there. A paid plan or credits bought by card are added to your workspace when the payment provider confirms the payment, normally within a minute, and shown on Plan and billing and in the credit ledger.
- Renders: a render is delivered in the app, with its Render Receipt, when it finishes. Its progress is shown while it runs. If a render cannot be delivered, its credits are released (see Refunds and cancellation).
- Downloads: you can download each result and export a whole project (images, receipts and project data) from the app.
- If a payment is confirmed but credits do not appear within one hour, write to hello@plyvel.com with the payment reference.
Murtadha Damook, Baghdad, Iraq · hello@plyvel.com
Last updated: 17 October 2026.