Terms of service

1. Who provides Plyvel

Plyvel is provided by Murtadha Damook, Baghdad, Iraq ("Plyvel"). Contact: hello@plyvel.com.

These terms, with the Acceptable use rules, Refunds and cancellation, Delivery and the Privacy policy, are the agreement between you and Plyvel. The Privacy policy says how personal data is handled; it is not changed by these terms.

2. Who may use Plyvel

• Plyvel is a professional tool for architects and design studios. You use it for your work or practice, not as a consumer for personal or household purposes. The Education plan is the exception (section 17).
• You must be at least 18 and able to enter a contract. If you accept these terms for a studio or company, you confirm you may bind it; "you" then means it too.
• You may not use Plyvel where the law forbids it, or if you are subject to sanctions that forbid Plyvel or its providers to serve you.

3. Accounts and workspaces

• You sign in with your email address. Keep access to that address secure: anyone who can read it can sign in.
• A workspace holds projects. Your personal workspace is yours alone. A team workspace has an owner, who decides who belongs to it and with which role (owner, admin, member, viewer), and who is responsible for the members' use of it.
• The owner of a personal workspace can move a project into a team where they are an owner or admin. The project, its renders and its receipts then belong to that team. Credits already spent stay spent in the workspace that paid.
• Plyvel's staff look at a workspace only to give support you ask for, to keep the service secure or to meet a legal duty. Every such access is recorded.

4. Plans, credits and payment

• Renders cost credits. Each render's price in credits is shown before you start it. Credits are reserved when a render starts and charged only when it is delivered as an accepted outcome; when they are released or restored is in Refunds and cancellation.
• The Free plan is for trying Plyvel. Its results are for evaluation, not for client or commercial work.
• Paid plans (Basic, Pro, Studio, Team, and Education under section 17) and top-ups have the credits, seats and features shown at purchase. Plan credits come each month, on a yearly plan too (the monthly allowance each month of the year), and carry over for one month, so you hold at most twice the monthly allowance. Top-ups are for paid plans and expire 12 months after purchase.
• Prices are in US dollars unless checkout shows another currency, and do not include taxes. A business that must account for VAT or a similar tax on what it buys from abroad (for example under the reverse charge in the EU or the UK) accounts for it itself, and gives its tax number at checkout when asked. For now, a paid plan or a top-up in the EU or the UK needs a valid VAT number.
• Payment, once paid plans open, is taken by a payment provider on its own page, named here before then. Plyvel never receives or stores your card number.
• Renewals. A plan renews by itself only if checkout said so and you agreed to it. You can stop renewals at any time on Plan and billing; the period already paid stays active to its end.
• Price changes. A new price applies to you from your next period, and Plyvel tells you at least 30 days before.
• Chargebacks. Please write to hello@plyvel.com first: a mistaken or duplicate charge is refunded. If a bank reverses a payment, the plan bought with it ends and the credits left from that payment are removed.

5. Promotional credits

• Plyvel may offer free or promotional credits. It does not promise that any promotion is offered, or that one continues.
• A promotion is for one person, and one studio, at a time, unless it says otherwise. It may have its own conditions, shown when it is offered.
• Plyvel may check a claim in reasonable ways, for example with a bot check or by asking a person to look at it, and may withhold, or take back the unused part of, promotional credits obtained against these terms or a promotion's conditions: for example with several accounts, or by automated means. Automated abuse can also limit an account's free use.
• Promotional credits have no cash value and cannot be transferred or exchanged. They expire as shown when given.
• Paid credits and paid plans are never removed because of a promotional-credit check. A decision about promotional credits can be appealed to a person (support, or hello@plyvel.com).

6. Your content

• You keep all rights in the images and information you upload ("your content").
• You give Plyvel permission to store, copy and process your content only to provide the service to you and the people in your workspace: rendering, checking, storing, making previews, showing it to your workspace, keeping backups, and the support you ask for.
• Your content is private to your workspace. Plyvel does not use it for marketing, evaluation or model training without your separate, explicit permission, which you can withdraw.
• You confirm that you have the right to upload your content, and that using it in Plyvel does not break anyone's rights or a confidentiality duty you owe.

7. Results

• Results made for you belong to you, to the extent the law and the AI providers' terms allow. Plyvel claims no ownership of them.
• Results are AI-assisted visualisations, not photographs of built work, and must not be presented as photographs. They may resemble other images, and they may contain errors: review a result before you rely on it or show it to a client.

8. Vel's checks and Render Receipts

• Vel is Plyvel's automated visual check. A VEL VERIFIED result passed Plyvel's checks of what you asked to change and what you asked to keep. It is a record of those checks, not a promise that the image is right in every respect.
• A Render Receipt records what was asked, which images were used, the checks and their outcome. It is signed, and from receipt version 4 it is timestamped by an independent time-stamping authority, so changes and dates can be checked.
• A Render Receipt is not structural, engineering, building-code, construction or dimensional certification. Professional judgement and the approvals your work needs remain yours.
• When you share a receipt you can hide some of its words; the copy shows them as "Hidden by the sender" and still checks. Words erased under the Privacy policy show as "Erased".

9. Third-party providers

Rendering, checking, storage, email and payment use third-party providers. The ones in use, and what they receive, are listed in the Privacy policy. Plyvel does not use a provider, or a provider setting, that trains AI models on what it is sent.

10. Acceptable use

The Acceptable use rules are part of these terms.

11. The service, the beta and changes

• Plyvel is in beta. Features can change, and the service can be interrupted. Plyvel works to keep your data safe and your credits correct when that happens.
• Plyvel may change these terms. A change that affects a paid plan is announced at least 30 days before it applies; if you do not accept it you can cancel before then. Smaller changes apply when published.

12. Suspension and closing

• By Plyvel. Plyvel may suspend or close an account that breaks these terms or the Acceptable use rules, or that endangers other users or the service, and tells you why where it can. You can appeal at hello@plyvel.com.
• If Plyvel ends the service, it tells you at least 30 days before, gives you time to export your projects, and refunds in money the unused part of a prepaid paid period.
• By you. You can close your account at any time from the Account page, after exporting your projects (Export project). Deletion follows after a waiting period you can cancel (Privacy policy, section 7).
• What stays. Render Receipts and acceptances are signed and never changed. From receipt version 4 they keep your user id and fingerprints of your words, not the words themselves, which are erased. The credit ledger keeps its entries, and records the law requires (for example payment records) are kept for the time it requires.

13. Warranties

Plyvel is provided as it is and as available, during the beta especially. To the extent the law allows, Plyvel gives no warranty beyond what these terms say, including about fitness for a particular purpose, and does not promise that the service will be uninterrupted or free of errors.

14. Liability

• Plyvel is not liable for indirect or consequential loss, or for loss of profit, business, contracts or data that an export would have kept.
• Plyvel's total liability for all claims in any 12 months is limited to the greater of what you paid Plyvel in those 12 months and USD 100.
• Nothing in these terms limits liability for fraud or gross negligence, for death or personal injury caused by negligence, or anything else the law does not allow to be limited.
• You are responsible for claims against Plyvel that arise from your content or from how you use results, unless they are caused by Plyvel.

15. Law and disputes

• These terms are governed by the laws of the Republic of Iraq, and the courts of Baghdad decide disputes about them.
• Before going to court, write to hello@plyvel.com and give Plyvel 30 days to resolve it.
• Nothing in this section takes away rights that the law where you are does not let a contract remove.

16. General

• If a part of these terms cannot be enforced, the rest still applies. Not enforcing a part is not a waiver.
• You may not transfer this agreement without Plyvel's agreement; Plyvel may transfer it to whoever takes over the service, and tells you if it does.
• Notices are sent by email to your account's address, and to Plyvel at hello@plyvel.com.
• These terms are written in English. A translation is for convenience; the English text prevails.
• The store app. If you use Plyvel's app from the App Store or Google Play, these terms are between you and Plyvel, not Apple or Google, who are not responsible for the app or its support; their store terms also apply to the download.

17. The Education plan

These conditions apply to the Education plan in addition to the rest of these terms. Where they differ, this section prevails for the Education plan.

• Who may have it. A student enrolled at a school, college or university (an "educational institution"), or a person employed by one to teach or to do research, who is 18 or over. It is for one person: one seat, in your own workspace, not a team workspace.
• How Plyvel checks. You can buy the plan only after Plyvel has checked that you are eligible, in one of two ways: - your sign-in email address, once confirmed, is at a domain that Plyvel recognises as an educational institution's; or - you upload one document issued by your educational institution: a student or staff ID card, an enrolment letter, a transcript or a fees receipt. It must show your name, the institution and a date in the current term. A person at Plyvel looks at it and aims to decide within 48 hours. You can upload up to 3 documents in any 14 days. - Plyvel deletes the document as soon as it decides, or 14 days after you upload it if it has not decided by then. It keeps only the decision, the institution's name, the way you were checked and the dates (the Privacy policy says more).
• How long it lasts. A check is good for one year from its approval. Plyvel tells you before it ends; you keep the plan by being checked again. If it ends, the plan does not renew at its next renewal date: the period already paid stays active to its end, and then your workspace is on the Free plan. Your projects, renders and receipts stay yours as on any plan.
• What you may use it for. Learning, teaching, research and coursework, and your own portfolio: showing your work, including results made with the plan, to apply for study, a job or an award, or on your own website or social media accounts.
• What you may not use it for. Work for a client who pays you or anyone else, or any other commercial use: for example selling a result or a print of it; using one in a paid commission, a bid, advertising or a business's marketing; or rendering for a practice or firm you work for, an internship included. Commercial work needs another paid plan (Basic, Pro, Studio or Team). Results made on the Education plan keep these limits after you change plan.
• The plan. It has the credits and features shown at purchase, and section 4 applies to it as to the other paid plans: credits come each month, on a yearly plan too, and carry over for one month, and top-ups can be added.
• If you are not eligible. If Plyvel finds that you were not eligible, that a document was not genuine or not yours, or that you used the plan for commercial work, it can end the Education plan and tells you why. If your eligibility simply ended, the plan ends at the end of the period paid. If a document was false, or the plan was used for commercial work, Plyvel can end it at once, without a refund of the current period, remove the credits it gave, and refuse the Education plan to you later. Either way, your projects stay yours: you can export them, or move to another plan. You can appeal at hello@plyvel.com, and a person looks at it again.
• Consumers. Section 2 says Plyvel is for professional use. A student who uses the Education plan for their studies may count as a consumer where they live, so for the Education plan that first point of section 2 does not apply. The law where you live may give you rights these terms cannot remove (section 15). For now, the Education plan is not offered in the EU or the UK: a paid plan there needs a VAT number (section 4).

18. Contact

hello@plyvel.com · Murtadha Damook, Baghdad, Iraq.